Hey there, happy to have you here!

Daphne Tian —

I use mixed methods, product analytics, and human-AI research to understand how people interact with digital systems.

Most recently, I studied voice assistants for older adults navigating online banking as an HCI Research Assistant at UBC eDAPT research group. Previously, I worked on human-centered design research and CX analytics at TD.

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Some things I've worked on

TD project cover image

TD

Improving mobile and call center experiences for TD Canada customers

Human-Centered Design ResearchCustomer Experience Analytics
Robot illustration representing the eDAPT voice assistant research project

eDAPT Research Group

Designing voice assistant support for older adults navigating online banking.

Human-AI InteractionAccessibility Research
Global Relay project cover image

Global Relay

Analyzing enterprise communication workflows and user behavior patterns.

Quantitative UX ResearchProduct Analytics