Hey there! I'm Daphne

I combine data analysis and user research to understand how people use, trust, and make sense of technology, with work across human-centred data science, product analytics, and human–AI interaction.

Data AnalysisHuman-Centred Data ScienceNatural Language ProcessingHuman–AI Interaction

At a glance

Previously

Research Sciences Intern, Human-Centred Design @ TD

NLP Research Intern @ University of Waterloo

Education

M.I. — Human-Centred Data Science

🏙️ University of Toronto · Part-time · 2026–2029 (expected)

B.Sc. — Computational Intelligence and Design

🏔️ University of British Columbia · Graduated 2026

Co-authored and co-presented research on voice-based AI assistance for older adults at the BC AI Research-to-Adoption Summit 2026. Read the protected case study →

TD project cover image

TD

Building evidence-based contact-centre personas

Co-developed four evidence-based NACO personas from 10,000+ feedback records, call review, and frontline research; also supported CX reporting and online discourse research on AI-assisted investing.

Mixed-Methods ResearchPersona DevelopmentCX AnalyticsFinancial Services
View project >
Robot illustration representing the eDAPT voice assistant research project

UBC eDAPT Research Group

Designing multimodal banking support for older adults

Researched, designed, and evaluated multimodal voice interactions to make online banking more accessible for older adults. Manuscript under peer review.

Human-AI InteractionModerated ResearchAccessibilityVoice Interfaces
View protected case study >
Global Relay project cover image

Global Relay

Mapping enterprise communication workflows

Combined behavioral data, surveys, interviews, and usability findings to clarify enterprise communication workflows.

Mixed-Methods UX ResearchBehavioural AnalyticsInformation ArchitectureEnterprise Software
View protected case study >

A lil' about me

Research interests & community

My previous research spans human–AI interaction and NLP: I have studied how older adults use and trust voice-based AI support, as well as language and cultural knowledge through computational methods. I also volunteer with communities that expand access to AI education, ethics and governance, tech and research pathways, and design support for nonprofits.

Human–AI InteractionNatural Language ProcessingAI EducationAI Ethics + GovernanceTech AccessNonprofit Design

What’s my ethos?

I try to hold curiosity and discipline together: asking better questions, staying honest about uncertainty, and changing course when the evidence challenges an assumption. Even when systems and data are complex, I want the work to stay grounded in the people who actually use them. I aim to be rigorous without being slow, creative without guessing, and pragmatic enough to produce useful answers within real constraints.

How I recharge

  • Endorphins: badminton, skiing, hiking, mountain biking, bouldering, lifting, and dance
  • Sci-fi & mystery reads, plus nonfiction on wellness and research
  • Drawing, painting, and a one-summer tattooing endeavour from years ago (five people!)
  • Testing new recipes that are easy, healthy and yummy
  • Contributing to community events and initiatives—and taking on new challenges
Gen(Z)AI event at Parliament Hill in Ottawa
Got flown out to Parliament Hill in Ottawa to present our AI policy work!
Runners gathered in downtown Vancouver for the 2026 Vancouver Sun Run
Ran my first 10K @ Vancouver Sun Run 2026!