User Experience Research @ Global Relay
Leveraging user insights to understand client experiences with Global Relay software
Role
Timeline
Tools
Figma, Miro
RStudio, Dovetail
About Global Relay
Global Relay is a Vancouver-based tech company that provides compliant communication archiving, messaging, and eDiscovery solutions for regulated industries like finance and government. With a focus on security and compliance, their platforms help businesses manage communications efficiently, making user research essential for optimizing user workflows and experiences.
Quick overview of what I did during my internship
📌 Collaborated with a primary researcher to interview 10 internal and external stakeholders, defining mental models and naming conventions to develop a report and a recommended information architecture diagram based on user insights for a new management platform.
📌 Collaborated with UX designers to conduct usability testing, enhancing the client search experience in Global Relay’s flagship software.
📌 Created and assisted in planning six surveys on SurveyMonkey to gather numerical data and ordinal scale responses.
📌 Independently analyzed 90 days of usage logs in RStudio, identifying key user behavior patterns and synthesizing findings into a report with next steps outlined.
📌 Developed discussion guides and comprehensive reports to communicate findings, ensuring stakeholder alignment and driving actionable decision-making.
📌 Bubble tea runs with the interns
Overview of Research Methods
Thematic analysis
Usability testing
User interviews
Qualitative data analysis
Literature reviews
Survey design
Behavioral data analysis (RStudio)
